Screen Path: WMS>Order Management>Shipment Order
If you get this error during the cancellation process, it means that the cancel quantity is bigger than the planned quantity.
The "planned quantity" is calculated with the formula as below,
Planned Qty = Planned Qty - Already Processed Qty (Allocated - Picked - Packed - Shipped Qty)
How to Control?
In order to control the order detail information, you should go to the Shipment Order screen, and check the "Allocated / Picked / Sorted / Packed / Loaded / Shipped Qty" information via Shipment Order Detail tab.
Even if just one of them is bigger than "1", this error message will be shown.
Couldn’t Find What You Were Looking For?
Write to our support team: firstname.lastname@example.org