If you get this error during order packing, there might be several reasons as below

Screen Path: WMS ->Order Management ->Order Packing

1- The item might not be on the “Start Location | Cart”

You can check it via Warehouse Task Processing screen:

Screen Path: WMS>Operations>Warehouse Task Processing

On this screen, you can search with your order or job code. You can also add the SKU as a filter:

Then you can see the entered packing task’s source location for the relevant item as below:

It should be the same as “Start Location | Cart”.

2-The scanned barcode might not be defined for the related item.

You can check it via Item screen:

Screen Path: WMS>Set Up>Item Set up>Item

In this screen, you can search with the SKU code and check its barcode as below:

If it is not defined, you can add it.

If it is an order, you can check it via Order Operations screen:

Screen Path: WMS>Operations>Order Operations

In this screen, you can search with order code and then you can select the order and the get a picklist as below:

Then you can check your scanned item is in the list or not.

If it is a job, you can check it via Warehouse Job Processing screen:

Screen Path: WMS>Operations>Warehouse Job Processing

You can search with your job code and then print the picklist as below: Then you can check that item is in the job or not.

Write to our support team: support@logiwa.com