If you're on the Shopify plan or higher or using Shopify Payments on any plan, then the fraud analysis gives you a fraud recommendation on all online credit card orders. The fraud recommendation tells you if an order has a low, medium, or high risk of a chargeback due to fraud.
Logiwa enables you to download Fraud Risk Score within the orders and create custom workflows for each risk score.
How can I set up in Logiwa?
You need to turn on “ Check Order Risk Score?” parameter on the store management screen as below:
After that, we will get info via Shopify.
How does it work?
Order risks show the results of fraud checks that have been completed on an order. They appear in the Fraud analysis section of an order's details page in the Shopify admin.
Fraud Recommendation value can be found on Shipment Order screen.
Here is the explanation of each value:
- cancel: There is a high level of risk that this order is fraudulent. The merchant should cancel the order.
- investigate: There is a medium level of risk that this order is fraudulent. The merchant should investigate the order.
- accept: There is a low level of risk that this order is fraudulent. The order risk found no indication of fraud
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