Error

Code

Error Description

Warning Message

Rate ToState and Destination Address state field must match

The sender or customer address is wrong.

Shipping address provided does not match our records

This error message occurs when the address we're using to register does not match the FedEx account's Shipping Address. Please see below for more information.

1) Rate ToState and Destination Address state field must match.

The customer's address and the state information are mismatched. Please check and correct the address information.

2) Shipping address provided does not match our records.

This error message occurs when the address we're using to register does not match the FedEx account's Shipping Address.

Go to Settings > Shipping > Carriers & Fulfillment, and click the Settings link for your FedEx account. Update the FedEx Account Address to match your FedEx Shipping Address, then click Confirm.
Go to Settings > Shipping > Ship From Locations, and Edit the Ship From Location. Update the Ship From Address to match your FedEx Shipping Address, then click Save Changes.

To ensure it worked, go back to the Orders tab and try to get a rate for the same order which returned the error. The error message should clear up and display a rate from FedEx.

For more information, click the link.

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