Setup:
- Please make sure that you have added Logiwa to the Pop-ups blocker white list. Your browser shouldn't block Logiwa pop-ups.
- The username, password, and warehouse information are given by the account manager of Sellercloud.
- You need to get a successful response from the link below, to fill the Seller Cloud Team Name * mandatory field on the Store setup screen. https://api.sellercloud.com/api/server-by-team/?team={teamname} The link is used to find a ServerID. If you can not get the successful result from the link, you'll receive the "Team name not found. Please try again." error message.
Note: You can obtain your serverID using your Sellercloud team name. Insert your team name into this URL and open the URL in a new browser tab. https://api.sellercloud.com/api/server-by-team/?team={your_team_name} The ServerID in the resulting JSON is the serverID for your account. - Copy the information, and paste it into the Logiwa Store Management screen. Then Click the OK button to save the setting.
Screen Path: Entity → Store Management
- You should create a new setup for every warehouse on the Sellercloud account.
What is Available?
1) Download Orders from SellerCloud to LOGIWA
- Order Status = Cancelled, InProcess
- Orders are downloaded every 10 minutes
- It can be triggered manually on Channel Integration Services when necessary
2) Download Items(Product) from SellerCloud to LOGIWA
- Items are downloaded once a day
- It can be triggered manually on Channel Integration Services when necessary
3) Sync Inventory Quantities from Logiwa to SellerCloud
- Inventory levels are also synced once a day for the items that are changed within the last 24 hours.
- When there is a change on any inventory level, quantity is synced in real-time
- It can be triggered manually on Channel Integration Services when necessary
NOTE: Warehouse Name MUST BE WRITTEN ON STORE SETUP
4) Send Shipment info from Logiwa to SellerCloud
- Shipment Label information based on package and items included are synced every 15 minutes
- It can be triggered manually on Channel Integration Services when necessary
Troubleshooting
Why my inventory is not synced to SellerCloud?
Screen Path: WMS → Reports → Inventory Reports → Listing Inventory Report
- First of all, make sure that you have an inventory. Go to the Listing Inventory Report screen and check your available stock Quantity.
- Also please make sure the Warehouse Name entered on Store Setup matches with the Warehouse name on SellerCloud for the same item
Couldn’t Find What You Were Looking For?
Write to our support team: support@logiwa.com