Collect on Delivery – Logiwa WMS Knowledge Base

Collect on Delivery is an option to pay the goods on delivery rather than in advance. If the carrier cannot collect the payment on delivery, the package will be returned to the sender.

Logiwa supports the C.O.D. option with FedEx and UPS.

You may want to know,

UPS does not support "Cash" as a payment option on C.O.D.
C.O.D. is only available for domestic shipments.
FedEx's C.O.D. payment amount may not exceed $25,000.
UPS's C.O.D. payment amount may not exceed $50,000.
C.O.D. includes a surcharge that may increase the shipping rate.
The related fields such as "Collect on Delivery?", "COD Payment Type" and "C.O.D Amount" can be inserted as batches via "Import Shipment Order" or "Update Shipment Order Master" excel templates.
FedEx has return labels for C.O.D. labels. In order to download the return labels, simply click the "Download Document" tab under the "Order Actions" on the Order Operations screen.

UPS does not have return labels. If UPS cannot collect the payment after three attempts, the package will be returned.

How to Manage?

C.O.D. Payment Types are listed below for defined carriers:

FedEx:

Cash
Guaranteed Funds

UPS:

Check
Cashier's Check or Money Order

1) Shipment Order

You can set required COD fields from below operations on the Shipment Order screen:

Shipment Order Screen: Collect on delivery toggle as enabled, C.O.D. Amount field and C.O.D. Payment Type field
Insert Shipment Order Excel Sheets
Update Shipment Order Master Excel Sheets

2) Order Operations

After an order is selected, the C.O.D. labels can be generated from the Batch label button.

Screen Path: WMS-> Order Management-> Order Operations

When the "Collect on Delivery?" toggle is enabled, the C.O.D. Payment Type and C.O.D. Amount fields have become editable. You can simply choose the payment type and enter the amount for the order.

3) Job Processing

After a job batch is selected, the C.O.D. labels can be generated from the Set Shipment Method, Get Rate and Generate Labels as Batch button.

 Screen Path: WMS-> Operations-> Warehose Job Processing

When the "Collect on Delivery?" toggle is enabled, the C.O.D. Payment Type and C.O.D. Amount fields have become editable. You can simply choose the payment type and enter the amount for the order.