Shopify is one of the most commonly used Logiwa integrations. It takes under a minute to connect your Shopify store to Logiwa. Once connected, you will quickly see your items and orders reflected with real-time inventory communication and order status updates.
Screen Path: Entity → Store Management
Connection Capabilities
- Orders automatically downloaded into Logiwa every 10 minutes
- Items synced once a day
- Inventory instantly updated
- Manage multiple Shopify stores under a single client
Click to jump to a section:
- Connect Your Shopify Store
- How to Get a Location ID
- How to Allow Access and Enter Verification Code
- How to Get API User Key, API Password, and Access Token
- Settings During Testing Phase
- What is Available
- Frequently Asked Questions
Connect Your Shopify Store
There are two authorization methods for Shopify, OAuth2 and Basic. The steps below cover both, but Basic setup has additional steps covered in the How to Get API User Key, API Password, and Access Token section. Please choose the method that is best for your needs.
Screen Path: Entity → Store Management
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Load the Store Management page. Select Shopify as your store type from the left menu. Next, fill in these 3 required fields:
To fill in the Location ID, follow the detailed instructions below. |
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How to Get a Location ID
You must specify the Location ID that you want Logiwa to sync inventory and confirm orders to. To find this ID, open Shopify and follow this path:
Shopify Screen Path: Settings → Locations
Click on the warehouse location you are syncing to Logiwa. Copy the 8-digit number found at the end of the URL for your location.
URL: https://storeurl.myshopify.com/admin/settings/locations/#######
If you made any changes to location in Shopify, save as needed. Return to Logiwa and type or paste the location number into the Location ID field.
Now that all 4 required fields are filled, you can select the yellow Save button at the bottom of the screen.
How to Allow Access and Enter Verification Code
After saving in Logiwa, two pop-ups will open: one in Logiwa, one in a separate window. If a code does not open in a separate window, make sure you have pop-ups enabled for Logiwa. Instructions on enabling pop-ups in Google Chrome available here.
Copy and paste the long Verifier code into the Logiwa Verifier field.
Hit OK. If your connection was successful, Connection Successful will appear in the right corner of the screen.
This completes setup for users with OAuth2 authorization. For users with a Basic authorization, some additional information is needed.
How to Get API User Key, API Password, and Access Token
To complete these three additional fields, continue from the Store Management page in Logiwa. Leave this page open while you load your Shopify account in another tab.
Once there, select Apps from the left menu:
A menu will open from the search bar. Select App and sales channel settings.
Scroll until you find Develop Apps For Your Store at the bottom of the page. Select this option.
From the upper right corner, select Create an app.
A pop-up will appear. Fill out the 2 fields:
- App name: any name is acceptable
- App developer email: defaults to Shopify account email
Once your information is entered, press the Create app button. A new Overview page will load. From this page, select the Configuration button.
Select the Configure button next to Admin API integration.
Select the Admin API access scopes available and select Save. The Save button will be replaced by Install App. Select this button.
A pop-up will ask you to confirm. Select Install.
The Admin API access token (Access Token in Logiwa), API Key (API User Key in Logiwa), and API secret key (API Password in Logiwa) are now available. You can only reveal your Admin API access token once, so make sure you are ready to copy it or write it down before continuing.
Copy and paste this information into the matching fields in Logiwa.
Along with the required fields marked with an asterisk, select Save. This completes Basic authorization setup.
Settings During Testing Phase
The right menu fields in Logiwa should be toggled as shown below during the Testing Phase, unless specified otherwise by Logiwa support:
You can find more information about the Store Management screen and parameters within the Store Management article.
What is Available
Download Orders from Shopify to LOGIWA
- Order Status available: Pending, Unshipped, Partially Shipped, Unfulfilled
- Partially Paid orders are not currently supported
- Orders downloaded every 10 minutes
- Download can be triggered manually via Channel Integration Services when necessary
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Order Permissions: By default, you'll have access to the last 60 days' worth of orders for a store. To access all orders, you'll need to request access from Shopify. For more information visit Shopify's article.
Download Items (Product) from Shopify to Logiwa
- Published items are downloaded once a day
- Download can be triggered manually via Channel Integration Services when necessary
- The item/product barcode information is taken from Shopify. If the SKU and Barcode are different from one another, the barcode tab will keep them on separate lines.
Sync Inventory Quantities from Logiwa to Shopify
- Inventory levels are synced once a day for items modified within the last 24 hours
- When there is a change in any inventory level, the quantity is synced in real-time
Send Shipment Info from Logiwa to Shopify
- Shipment label information based on package and items included are synced every 20 minutes
- Can be triggered manually on Channel Integration Services when necessary
- Shopify's customer notification for shipments can be managed through the Notify Customer parameter in Logiwa.
Frequently Asked Questions
Why is my inventory not synced to Shopify?
First of all, make sure that you have inventory. Go to the Listing Inventory Report screen and check your Available Stock Quantity.
Screen Path: WMS → Reports → Inventory Reports → Listing Inventory Report
When creating a product on Shopify, DO NOT select Don't Track inventory. Select Shopify tracks this products inventory.
Why are my Items on Shopify not synced with Logiwa?
To sync your items on Shopify, your items' status needs to be Published. Otherwise, Logiwa will not sync your items.
Couldn’t Find What You Were Looking For?
Write to our support team: support@logiwa.com
Tags: Shopify, Store Connection, Integrations, Online Store