This article is to explain the errors messages returned from the Netsuite API and the most common issues encountered. You can check the Channel Integration Log for Service status and details.
- Error Code: WarehouseOrderCustomerCodeEmpty
- Error Message: You have an invalid sales order "xxxxx" or the order is already closed.
- Error Message: 1001>> Invalid Login attempt
- Why are my orders not downloaded to Logiwa?
- Why are my orders not synced in NetSuite?
- What happens if an order is canceled/updated in-store?
- What should I do if my NetSuite account status becomes a credit on hold?
- Why the addresses are not the same in Logiwa and NetSuite?
- Where can I see the order details on NetSuite?
Screen Path: WMS → Reports → Integration Reports → Channel Integration Log
Error Code: WarehouseOrderCustomerCodeEmpty
Customer code cannot be empty. Please check the customer name on the customer address block.
This message indicates that there is a missing customer description. The reference code indicates the related InvoiceID on Netsuite. In order to fix that error, please fill the missing fields in the relevant object.
You can also spot the reference code/Invoice ID information in the URL that exists under the sales order tab in the transaction menu of NetSuite.
Error Code: You have an invalid sales order "xxxxx" or the order is already closed.
This message indicates that the given order is already processed.
Error Code: Invalid Login attempt
If you receive this error on the channel integration logs, please add the role permission called "Log in using Access Tokens" on Netsuite.
Frequently Asked Questions
Why are my orders not downloaded to Logiwa?
If the order is not synced, the order status should be checked from NetSuite.
Logiwa downloads the orders with the following statuses: "Pending Fulfillment", "Pending Approval Orders"(optional), "Pending Billing Orders" (optional).
See the linked article for more information on how to connect and download orders from Netsuite.
Why are my orders not synced in NetSuite?
If your orders are not synced back to NetSuite, please check if there are any pending tasks in Logiwa.
Check whether the order is being shipped in Logiwa or not.
Check whether the tracking number should exist for the order in Logiwa.
You can use the 'shipment order' or 'order operation' screen to check the tracking number.
Screen Path: WMS → Order Management → Shipment Order
Screen Path: WMS → Operations → Order Operations
What happens if an order is canceled/updated in the store?
Whether or not an order can be updated depends on the order's status on Logiwa. If the "Do Not Update Order When Started" parameter on the store management screen is set TRUE, orders will not be updated if they are started on Logiwa.
If you wish to get the updates/cancellations from the store, you need to disable this parameter.
See the linked article to get more detailed information.
What should I do if my NetSuite account status becomes a credit on hold?
If you see this information on Logiwa, please check your account's status on NetSuite. You need to update your account status via NetSuite to proceed.
Why are the addresses in Logiwa and NetSuite different?
The order's address might be updated on the Netsuite side. If "Allow Address Update When Started" parameter is disabled on the store management screen, Logiwa will not be getting updates on orders' addresses.
If you wish to get the address updates from the store, you need to enable this parameter.
Where can I see the order details on NetSuite?
You can see order detail information on the sales order tab under the transaction menu in NetSuite.
If you have further issues with your store integration please see the linked article to get more detailed information.
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